Frequently Asked Questions

Top Questions For Senior Care Providers

Top Questions For Senior Care Seekers

Top Questions For Senior Care Company Reps



Senior Care Provider

Is it free?

Yes. Care providers can list profiles and communicate with Care Seekers for free.

Back To Top

Why is my listing not showing?

For your listing to show, the following criteria must be met.

  • • It must be approved by staff. If you just submitted a new profile, or updated an existing profile, it needs to be screened by Staff to ensure it adheres to site policy.
  • • It must be set as "active". If you deactivated your listing, you can re-activate from the Member's home page by clicking the icon.
  • • Your profile description needs to contain at least 250 characters. Profiles need a minimum level of detail to be published. The more detail you provide, the better are your chances of finding a position with a Care Seeker. Simply including your name and contact information is not enough. Seekers want more information and will give more consideration to those providers who take the time to describe their experience, qualifications and availability.
Back To Top

How do I deactivate my listing?

From the member's home page, in the area under "My Provider Profiles", click the icon by your listing. When the icon changes to , you know that it has now been delisted.

Back To Top

How do I communicate with a seeker?

You can only communicate with Seekers who have an active job listing. You have two options. You can send a pre-set message asking that you be considered for the job posting. You can also send an open message. Please be respectful of the Seeker's privacy and time do not send more than 1 or 2 messages before receiving a response.

Back To Top

Why should I join?

We have a lot of traffic. You may not see a job listing today, but many Seekers never create a listing and only are interested in contacting existing providers. If you never sign up, how will they know about you?

Back To Top

So and So hasn't responded...

Please be patient. Not everyone is a good fit and the response to a new job listing can be overwhelming for a Care Seeker. They may never respond. The better detail you provide in your profile, the better are the chances the seeker will contact you.

Back To Top


Senior Care Seeker

Is it free?

We offer a number of free features for Care Seekers. You can place job listings and send pre-set messages to listed Care Providers. However, a paid subscription is required to gain access to phone numbers and to send open messages. You have nothing to lose by signing up for the Free Preview. Post a job listing and sit back and wait for qualified Care Providers to indicate interest in your position. If are happy with the level of response, you can sign up for one of our reasonable plans and begin open correspondence with the Care Providers directly.

Back To Top

Why is my listing not showing?

For your listing to show, the following criteria must be met.

  • • It must be approved by staff. If you just submitted a new listing, or updated an existing one, it needs to be screened by Staff to ensure it meets site policy.
  • • It must be set as active. If you deactivated your listing, you can re-activate it from the Member's home page by clicking the icon.
  • • Your listing description needs to contain at least 250 characters. Profiles need a minimum level of detail to be published. The more detail you provide, the better are your chances of finding qualified help.
Back To Top

How do I deactivate my listing?

From the member's home page, in the area under "My Provider Profiles", click the icon by your job listing. When the icon changes to , you know that it has now be delisted.

Back To Top

How do I communicate with a provider?

You can send a pre-set message asking if the Provider is available and/or interested in your job listing. If you are a paid subscriber, you can also send an open message, as well as contact her by phone if she has agreed to share her phone number.

Back To Top

Why should I join?

We have a lot of traffic. You may not see a qualified provider today, but many Providers may not create a profile until they see a position that interests them. If you never sign up, how will they know about your opening?

Back To Top

How do I cancel my subscription?

  1. Log into PayPal
  2. Click "History"
  3. Select "Subscriptions" from the "Show:" drop-down box.
  4. You may need to select a longer timeframe from the "For:" drop-down box if you have had your account longer than a month. Try selecting "Past Year".
  5. Press submit.
  6. You should see an entry called "Subscription Creation" with "HotPOP" in the "Name/Email" column. There will be a link in the "Status" column that tells you the status of the subscription. If it says "Active", click it.
  7. Click the button that says "Cancel Subscription" and follow the remainder of the steps.
    1. Back To Top


      Senior Care Company Rep

      Is it free?

      We offer a number of free features for Senior Care Companies. You can place unlimited job listings and provider profiles. You can submit your company profile and it will be published for free. If you upgrade to a paid membership, then you send also send open correspondence to Care Seekers and Providers, upload your Company's images, brochures and an audio file, as well as publish a weblink to your site. The availability of these features depends on the package you sign up for.

      Back To Top

      Why is my listing not showing?

      For your listing to show, the following criteria must be met.

      • • It must be approved by staff. If you just submitted a new listing, or updated an existing one, it needs to be screened by Staff to ensure it meets site policy.
      • • It must be set as active. If you deactivated your listing, you can re-activate it from the Member's home page by clicking the icon.
      • • Your listing description needs to contain at least 250 characters. Profiles need a minimum level of detail to be published. The more detail you provide, the better are your chances of finding qualified help.
      Back To Top

      How do I deactivate my listing?

      From the member's home page, in the area under "My Company Profiles", click the icon by your job listing. When the icon changes to , you know that it has now be delisted.

      Back To Top

      How do I cancel my subscription?

      1. Log into PayPal
      2. Click "History"
      3. Select "Subscriptions" from the "Show:" drop-down box.
      4. You may need to select a longer timeframe from the "For:" drop-down box if you have had your account longer than a month. Try selecting "Past Year".
      5. Press submit.
      6. You should see an entry called "Subscription Creation" with "HotPOP" in the "Name/Email" column. There will be a link in the "Status" column that tells you the status of the subscription. If it says "Active", click it.
      7. Click the button that says "Cancel Subscription" and follow the remainder of the steps.
        1. Back To Top